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Building programs based on customer feedback isn’t considered common. But could it be? In this article, we’ll explore the idea of sourcing and integrating customer feedback into programming both in practice and in hypothetical. Article At A Glance Writer:... Continue Reading
Intermediate and advanced climbing programming can be some of the most challenging gaps in climbing programs to build, sell, and do well. There are several hurdles in the way, including recruiting and retaining talented staff who can teach the material, building a curriculum, filling classes,... Continue Reading
Routesetting is creative as it is strategic, and learning how to be efficient and risk-averse in the industry not only produces a better product, but may help with longevity in the profession. Article at a Glance Writer: Jess Malloy, head coach at High Point Climbing Gym. Jess has... Continue Reading
The ability to cross-train staff is dependent on gym size, classes, programming, and the number of roles available to cross-train into. Bouldering gyms may have fewer positions than gyms that offer ropes and auto belays. Facilities that offer youth programming and competitive teams have more... Continue Reading
One of the biggest struggles many facilities face is how to effectively integrate programs, and youth programs specifically, into the gym during busy times. Article At A Glance NOTE: An earlier version of this article was incorrectly attributed to a different author. The mistake was... Continue Reading
STOP! Have you read Part One of this series? If not, skip to the "Tie-ins, Resources, and Further Reading Section below to find Part 1. This article launches straight into content left off from Part 1. Writer: Jess Malloy, head coach at High Point Climbing Gym. Jess has written about... Continue Reading
When it comes to choosing products to carry in your indoor climbing gym, you want to make sure you carry items that fit your culture. Whether you are opening a new location or trying to spruce up your facility, you can bring in new vendors, items, and merchandise to increase revenue and add some... Continue Reading
Is it possible to have a career working at an indoor climbing gym? This is a very hot topic in the industry these days. The simple answer is “yes, but…” Yes, there are specific positions within an indoor climbing gym that can be considered a career for many. But for most,... Continue Reading
As a young woman, I was an outdoor recreation enthusiast. Climbing, canoeing, hiking, camping, and skiing were all my favorite activities. I was fortunate to have access to guides to take me and my schoolmates out on these adventures. Article At A Glance Writer: Heather... Continue Reading
Working the front desk can be a fun, temporary job with perks like free memberships, pro-deals, and in-house instruction and classes, but it can also be the first step toward being a professional in the indoor climbing industry. Article At A Glance Writer: Jess Malloy, head coach at... Continue Reading
In the previous two articles, we explored how routesetters and coaches can collaborate to enhance athlete development and the overall gym experience. This final story will dive deeper into actionable steps both parties can take to foster a strong, ongoing partnership, addressing the final hurdles... Continue Reading
Professional development is key in maintaining and attracting quality talent in any workplace. Many small indoor climbing gyms may struggle with integrating this into budgeting and schedules. This can even occur with larger gyms, too. One of the struggles in our industry is that with its rapid... Continue Reading
