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A Climbing Business Blog

The Climbing Wall Association's blog is a place for indoor climbing professionals to find useful and relevant information from industry and business experts. Stay on top of best practices, thought leadership, and trends by subscribing to our newsletter!

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Considerations for Returning to Youth Programming

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Considerations for Returning to Youth Programming

Climbing gyms in many parts of the US have begun to reopen or are making plans to. The policies that gyms have created around occupancy, sanitation, and personal protective equipment are great guidelines for users. However, returning to running youth programming while keeping young climbers and... Continue Reading

07/15/2020


An Open Letter to Congress for Further Financial Relief Measures

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An Open Letter to Congress for Further Financial Relief Measures

The following is a letter written by the Climbing Wall Association to Members of Congress regarding COVID-19. The letter recommends the passage of high-priority financial relief measures that would help address the threat the ongoing pandemic poses to small businesses, including climbing gyms. A... Continue Reading

07/10/2020


A Review of Climbing Gym Reopening Policies – May 2020

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A Review of Climbing Gym Reopening Policies – May 2020

While shaping the CWA's Roadmap to Reopening, we’ve been monitoring the various guidance that has come from many states, counties, provinces, and countries in response to COVID-19. We’ve also been speaking to a lot of gym owners and operators and surveying the industry to gain insight... Continue Reading

06/26/2020


Projecting Anti-Racism: Highlights from Flash Foxy’s Stronger Together Episode with Abby Dione

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Projecting Anti-Racism: Highlights from Flash Foxy’s Stronger Together Episode with Abby Dione

As the months continue to pass, it is increasingly evident that our climbing industry is not likely to return to ‘normal’. For some, this might signal sadness and loss. For others, an opportunity has presented itself to finally address and change some very real and damaging aspects of... Continue Reading

06/24/2020


Climbing Gym Workplace Health & Safety for COVID-19 - Part II

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Climbing Gym Workplace Health & Safety for COVID-19 - Part II

In Part I of this article, I provided information about the Occupational Safety and Health Administration (OSHA) requirements for the health and safety of employees and practical approaches to managing workplace health and safety. There are many unanswered questions and areas of legal concern, so... Continue Reading

06/18/2020


Adjusting to the New Reality: How to Avoid and De-Escalate Customer Conflicts

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Adjusting to the New Reality: How to Avoid and De-Escalate Customer Conflicts

This post is Part II of a series on communicating with customers about the new realities of running a gym in the age of coronavirus. In Part I, we discussed setting up positive, proactive communication. Despite your best efforts, it’s still possible that you’ll have members and... Continue Reading

05/28/2020


Climbing Gym Workplace Health & Safety for COVID-19 - Part I

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Climbing Gym Workplace Health & Safety for COVID-19 - Part I

Posted By Laura Allured, Thursday, May 28, 2020Updated: Friday, May 29, 2020 It’s an understatement to say that climbing facilities have a lot to deal with right now. In addition to contending with the financial implications of getting members and customers back, gyms have to think about... Continue Reading

05/28/2020


Adjusting to the New Reality: How to Communicate With Your Customers

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Adjusting to the New Reality: How to Communicate With Your Customers

This post is Part I in a series on communicating with customers about the new realities of running a gym in the age of coronavirus. As the coronavirus outbreak took hold over the last few months, gym owners everywhere have been bombarded with big questions—from navigating payroll assistance... Continue Reading

05/22/2020


Building Power in the Darkest Hour – Advocacy Behind the Scenes of COVID-19

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Building Power in the Darkest Hour – Advocacy Behind the Scenes of COVID-19

Posted By Alexandra Wojcicki, Thursday, May 14, 2020 Although our industry faces unique and unforeseen obstacles, we hope to offer some comfort in the knowledge that no one faces them alone. Your team at the CWA has been working diligently in the background to help leverage our power and... Continue Reading

05/14/2020


Member Engagement Series: Inspirational Content

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Member Engagement Series: Inspirational Content

Posted By Emma Walker, Thursday, May 14, 2020 When a member walks into your gym, you have no trouble engaging them—whether it’s chatting about the great weather you’ve been having, asking what they think of the new routes, or, for members you know well, checking in about how... Continue Reading

05/14/2020


Follow up on remaining Hygiene Brainstorm questions

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Follow up on remaining Hygiene Brainstorm questions

Posted By Garnet Moore, Monday, April 27, 2020 On April 21, the CWA held a Hygiene Brainstorm community call for members to share their questions, ideas, and concerns about all things hygiene related. This is one of the largest areas of concerns for gyms at the moment, and the CWA is working to... Continue Reading

04/27/2020


When Can Rock Gyms Reopen?

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When Can Rock Gyms Reopen?

In the US, the administration announced a plan for “Opening Up America” on April 16th. There is some confusion about this plan since no timeline was provided and it leaves a lot of the specifics up to individual businesses and local authorities. It is also important to note that... Continue Reading

04/24/2020