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Employee engagement is tough to achieve, yet essential for success. There are three levels of employee engagement: engaged, disengaged, and actively disengaged. As you can imagine, engaged employees are the ones on your team doing a great job. They represent your vision, mission and culture.... Continue Reading
When a new guest ventures into your climbing gym for the first time, what will their first impression be? Who is greeting them? Who is giving the tour? Who is giving them a belay lesson and setting them off into the gym on their own? When that first-time climber walks in your door, they're... Continue Reading
**Note: This article was originally posted on Medium. At the CWA Summit this year, I kept hearing one recurring question: how can we hire and retain more women, particularly in management and routesetting? This is something I’ve looked into extensively and what I found is that the tech... Continue Reading
